CSRI has been providing Help Desk support to our clients for two decades.  We provide a cost-saving, quick resolution model.  We utilize CRM techniques to gather and maintain accurate customer profile information including names, phone numbers, email as well as customer organization history, activities, requirements, past problems, and associated documentation.  Whether we are supporting on-site operations or answering calls, our trained experts can accurately and quickly prevent and resolve issues.

Features:

• Provide Tier 1, 2, and 3 support services 24X7 
• Provide telephone hot line support and respond to problem calls 
• Assist with discrete end-user tasks on desktop computers,    laptops, and PDA's, including the use of printers, e-mail, virtual  private networks
• Create and maintain user accounts 
• Track tickets using help desk management tools
• On-Line Support Portal-examine current and historical issues
• Test, install and upgrade systems and conduct test and evaluation 

Benefits:                 

• Rapid problem resolution
• Multi-vendor multi-platform hardware and software support
• Expert and professional technical engineers and support
• Increased management insight to identify potential trouble areas and improve ability to manage IT assets
• Improved end-user service levels
• Increased end-user satisfaction